Refund policy

Venleox™ Return & Refund Policy

At Venleox™, we believe in helping you feel confident and satisfied with your self-care products. Our goal is to provide a hassle-free and transparent experience, so you always feel taken care of.

📅 30-Day Satisfaction Guarantee

We stand behind our products with a 30-Day Satisfaction Guarantee. If you're not happy with your purchase, we'll do our best to make it right — whether that means tips for better results, trying another product, or a refund depending on the situation.
Please note: Refunds require clear photo/video evidence of product usage and results to qualify. Shipping fees are non-refundable.

📦 Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging
  • You must request a return within 5 days after delivery

If your item qualifies:

  1. Send a photo of the unopened product to our support team.
  2. Once approved, we'll send the return address and instructions.
  3. After receiving and inspecting the return, we'll process a full refund of your order subtotal (excluding shipping).

🕒 Please allow 5–10 business days for your refund to be completed by your bank or card provider.
🚚 Return shipping costs are the responsibility of the customer.
⚠️ We are unable to accept returns of opened or used products due to hygienic reasons.

🧼 Hygiene & Safety Policy

To protect the health and safety of all our customers, we do not accept returns of used items. This helps us ensure that every product you receive is fresh, clean, and safe to use.

💥 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We'll send a replacement or offer a suitable resolution.

To help us process this quickly, please include:

  • A brief description of the issue
  • A clear photo of the item and packaging

📦 Shipping Times

We do our best to ship your orders as quickly as possible — once an order is placed, it's promptly processed and handed off to our shipping partners.

Please note the estimated transit times below (business days):

  • 🇺🇸 United States: 7–12 business days

Please note: Delivery estimates may vary due to customs processing or carrier delays outside our control.

❓ Need Help?

Our Customer Support Team is available to help with any questions about your order, product concerns, or returns. On weekends, response times may be slightly longer (up to 48 hours).

📧 Reach us at: venleoxofficial@gmail.com 

Thank you for choosing Venleox™ — we're honored to be part of your self-care routine.